Senior Operations Project Management Officer (m/w/d) - PMO – Veterinary Healthcare Transformation
IVC Evidensia is one of the world’s leading veterinary care providers, bringing together a global community of more than 41,000 dedicated professionals across 20 countries. We care for over 8.5 million animals each year, spanning first‑opinion clinics, state‑of‑the‑art referral hospitals, farm and equine practices, and a wide range of supporting services. Our organization is built on a simple but powerful purpose: healthy animals and happy owners, delivered through industry‑leading clinical excellence and local empowerment.
As a fast‑growing international organization, we combine the strength of a global platform with the agility and local decision‑making that allow our businesses to thrive in their markets.
Role Overview
Reporting directly to the COO, this role is responsible for driving operational transformation and project execution across a distributed healthcare network.
The Senior PMO will play a central role in transforming the organization into a high-performing, data-driven environment. Working closely with clinic teams, Area Managers, Regional Directors, and Finance, the role focuses on standardizing processes, implementing best practices, and delivering measurable improvements in working capital—without compromising patient care.
This position combines project management, change management, and operational excellence. It requires strong analytical capabilities, deep understanding of operational KPIs, and the ability to translate strategy into execution across multiple locations.
The role also strengthens field execution, enhances performance transparency, and ensures that strategic initiatives are effectively communicated, adopted, and implemented across all clinics.
Reporting to: Chief Operating Officer (COO)
Key Responsibilities
Project Management & Operational Excellence (approx. 60%)
Lead and support high-impact strategic projects across the organization and manage PMO activities
Establish and standardize project management methodologies, tools, and best practices
Drive cross-functional alignment of key initiatives, including monitoring, controlling, and steering execution
Lead multi-site optimization programs across 140+ clinics
Analyze operational data, build dashboards, and develop insights on key performance indicators (KPIs)
Evaluate current processes and identify optimization opportunities
Develop and manage the transformation roadmap, including milestones and KPIs
Coordinate stakeholders across clinics, regional leadership, and central functions
Collaborate with central departments to improve process execution
Track progress, risks, and benefits; provide regular reporting to senior leadership
Ensure alignment between operational initiatives and financial targets
Define and implement standard operating procedures (e.g., ordering processes, inventory levels, returns, expiry management)
Support clinics in the implementation of new processes and tools
Change Management & Leadership (approx. 40%)
Plan, coordinate, and drive organizational change initiatives in close alignment with the COO and Central Operations
Develop and manage a structured transformation and change roadmap
Ensure consistent communication and change narrative across all field teams
Coach Area Managers and Regional Directors on strategic initiatives and change adoption
Foster a strong culture of change and continuous improvement
Act as a bridge between Central Operations and field teams to ensure effective execution of operational programs
Implement structured, bi-directional feedback loops between clinics and central teams
Facilitate lessons-learned sessions and continuous improvement cycles
What you bring
Degree in Business Administration, Healthcare Management, or a related field
5+ years of experience in Project Management, PMO, or Operations (preferably in healthcare or multi-site environments)
Strong analytical skills and experience with KPIs and dashboards
Proven experience in transformation and change management initiatives
Excellent stakeholder management and communication skills
Ability to work in a fast-paced, cross-functional environment
What We Offer
Opportunity to drive large-scale transformation in a growing healthcare organization
High visibility and direct exposure to executive leadership
Dynamic, impact-driven work environment
Professional growth and development opportunities
Have we sparked your interest?
Then we look forward to receiving your application, including details of your salary expectations and availability!
We look forward to getting to know you personally.
- Position
- Zentrales Team
- Standorte
- IVC Evidensia DACH
- Arbeitsort (Präsenz, Home)
- Hybrid