HR Operations Consultant (Freelance - 6 months)
We are seeking an experienced HR Shared Services and People Operations Transformation Consultant to lead the redesign, optimization, and operational execution of HR service delivery across DACH.
This is a hands-on interim role for a highly skilled freelancer or contractor who combines strategic HR operations expertise with the ability to deliver practical improvements. You will play a key role in stabilizing HR operations, improving employee experience, streamlining processes, and driving automation initiatives across HR Services.
Working closely with HR Business Partners, HR Leadership, Shared Services teams, and Global People Operations, you will help shape a scalable, efficient, and future-ready HR operating model.
Key Responsibilities
HR Operations Transformation
Design and implement best-practice service delivery models.
Stabilize operational delivery and reduce backlog through improved prioritization, governance, and ownership.
Drive continuous improvement initiatives that enhance efficiency, quality, and employee experience.
Review and redesign HR workflows
Create sustainable operating rhythms and governance structures
Establish clear process ownership and accountability across HR teams.
HR Technology & Case Management
Optimize HR ticketing and case management processes using tools such as Zendesk, Dayforce, ServiceNow, Workday Help or similar platforms.
Improve: Ticket triage, categorization, routing, ownership models, reporting and analytics
Enhance visibility into service demand and operational performance.
Automation & Digital HR
Identify and implement opportunities for:
HR process automation
Workflow optimization
Standardized templates
Self-service capabilities
Knowledge management solutions
Partner with global teams to deliver scalable HR technology solutions.
HR Governance & Operating Model
Clarify roles and responsibilities across HR Shared Services, HR Business Partners, and People Leaders.
Support implementation of global HR standards, policies, and governance frameworks.
Drive adoption of lifecycle processes, RACI models, controls, and knowledge management practices.
Onboarding & Employee Lifecycle Management
Improve onboarding and contract management processes.
Establish robust approval workflows and clear ownership models.
Ensure timely and compliant execution of employee lifecycle activities.
Experience
Proven track record delivering HR Operations, People Operations, Shared Services, or HR Transformation projects.
Significant experience optimizing HR service delivery in complex, matrix organizations.
Demonstrated success improving operational efficiency and employee service experiences.
Strong knowledge of HR technologies, automation solutions, and case management systems (e.g., Zendesk, Dayforce, ServiceNow, Workday, SuccessFactors).
Experience leading change and implementing new ways of working across multiple stakeholders.
You are a pragmatic HR transformation expert who thrives in fast-paced environments. You can quickly assess operational challenges, build credibility with stakeholders, and implement sustainable improvements that deliver measurable business impact.
You are equally comfortable developing strategy, designing processes, configuring operational workflows, and rolling up your sleeves to execute.
- Position
- Zentrales Team
- Standorte
- IVC Evidensia DACH
- Arbeitsort (Präsenz, Home)
- Hybrid